← Home Polski

Terms of Service

Last updated: October 9, 2026

These Terms of Service govern the use of the Seldora application (hereinafter: the "Service"), available at app.seldora.ai. By using the Service, you agree to the following terms.

1. Service Provider

The Service is operated by Adam Klukowski Enterprise, ul. Brzozowa 102, 05-152 Adamówek, NIP: 5792028889, REGON: 364103927, email: support@seldora.ai.

2. Description of the Service

Seldora is an AI wellness chat application with astrological personalization. The Service enables conversations with an AI chatbot that incorporates the user's astrological data to personalize responses.

3. Subscription Plans and Pricing

The following subscription plans are available:

• Free Tier: Limited to 3 messages per day. No payment required. Available to all registered users.
• Monthly Plan (via the website): 39.99 PLN, 7.99 USD or 7.99 EUR per month (including VAT where applicable). Unlimited messages. Billed monthly.
• Annual Plan (via the website): 335.99 PLN, 66.99 USD or 66.99 EUR per year (including VAT where applicable). Unlimited messages. Billed annually.

The prices above apply to subscriptions purchased through the website (Stripe) and include VAT where applicable. Purchases in the iOS or Android app are billed by Apple or Google at the price shown in the store at the time of purchase, under that store's terms. Price changes for an ongoing subscription are announced at least 30 days in advance and apply only after your explicit consent; without consent, the subscription ends at the end of the paid period at the previous price. For purchases in the app stores, the relevant store's price-change rules apply.

4. Billing and Payment

Payments are processed by Stripe, Inc. The operator does not store credit card numbers or payment credentials.

• Subscriptions bought on the website are paid by credit or debit card through Stripe.
• Subscriptions renew automatically at the end of each billing period unless cancelled before renewal.
• You can manage your subscription, payment methods, and billing history through the Stripe Customer Portal, accessible from the application settings. Subscriptions bought in the iOS or Android app are managed through Apple (App Store) or Google (Google Play) under their rules, not by the operator or Stripe.
• If a payment fails, the operator will attempt to charge the payment method again. If payment cannot be collected after reasonable attempts, your subscription may be downgraded to the Free Tier.
• By subscribing, you acknowledge and agree to automatic recurring billing.

5. Free Trials and Promotional Periods

• New users may receive a free trial upon registration, with full access to the Service. The free trial lasts 14 days, or 30 days for invited users.
• The operator may grant promotional free access periods to selected users at its discretion.
• No payment method is required to start a free trial or promotional period.
• Free trials and promotional periods cannot be paused, extended, or restarted.
• At the end of a free trial or promotional period, the user may choose a paid subscription plan or continue with the Free Tier (3 messages per day).

6. Cancellation, Refunds, and Right of Withdrawal

You may cancel your subscription at any time through the Stripe Customer Portal. Subscriptions bought in the iOS or Android app are cancelled and refunded through Apple (App Store) or Google (Google Play) under their rules, not by the operator or Stripe. Cancellation takes effect at the end of the current billing period — you retain access to paid features until then.

EU Right of Withdrawal: Under the Polish Consumer Rights Act (Ustawa o prawach konsumenta) and EU Directive 2011/83/EU, you have the right to withdraw from a distance contract within 14 days of purchase without giving any reason. To exercise this right, send a clear statement to support@seldora.ai. Upon valid withdrawal, a full refund will be issued within 14 days.

No pro-rata refunds are available outside the statutory withdrawal window.

7. Invitation and Referral Program

Users may invite others to the Service using a personal invitation link.

• For each invitee who becomes a paying subscriber, the inviter receives a 5% discount on their own subscription, up to a maximum of 30% (i.e., up to 6 paying invitees).
• The credit is earned wherever the invitee pays for their first subscription — web, App Store, or Google Play — but the discount itself can only be redeemed on web (Stripe) subscriptions; it cannot be applied to App Store or Google Play billing.
• Referral discounts are applied as percentage coupons to future billing cycles via Stripe.
• Referral discounts may be combined with other promotions, subject to a combined maximum discount cap of 50%.
• The operator reserves the right to modify, suspend, or discontinue the referral program at any time with reasonable notice.

Anti-abuse: Referral discounts are intended for genuine recommendations. The operator reserves the right to revoke discounts and suspend accounts involved in fraudulent, abusive, or artificial referral activity, including self-referrals, bulk invitations to non-genuine users, or any scheme designed to manipulate the program.

8. Medical Disclaimer

Content generated by the Service is for informational and entertainment purposes only. In particular:

• The Service does not replace consultation with a physician, psychologist, psychiatrist, therapist, or any other qualified professional.
• The Service does not diagnose diseases, disorders, or physical or mental health conditions.
• The Service does not prescribe medications, therapies, or treatment plans.
• In case of a health crisis or life-threatening situation, you should immediately contact emergency services (112) or a doctor.
• The Service is not an emergency or crisis-intervention service. If you are in an emotional crisis, seek support from a qualified professional or a 24/7 crisis helpline.

You bear full responsibility for any decisions made based on content generated by the Service.

9. AI-Generated Content

Chat responses are generated by an artificial intelligence model (Vertex AI Gemini). Accordingly:

• Content may contain inaccuracies, errors, or information inconsistent with fact.
• The operator does not guarantee the accuracy, completeness, or usefulness of generated content.
• Astrological content is for entertainment purposes and should not be used as a basis for life decisions.
• You bear full responsibility for any actions taken based on AI responses.

Service design principles: The Service does not employ manipulative or deceptive techniques within the meaning of Article 5 of the EU Artificial Intelligence Act (Regulation (EU) 2024/1689). In particular:

• The Service is not designed to maximize usage time or user engagement.
• The design goal of the Service is to grow the user's self-reliance — so that the need to use the Service decreases over time.
• The success of the Service is not measured by time spent in the application.

10. Age Requirement

The Service is intended solely for adults aged 18 or older. By registering, you confirm that you meet this age requirement.

11. User Responsibilities

By using the Service, you agree to:

• Provide truthful and accurate information during registration and when completing your profile.
• Use the Service in compliance with applicable law and these Terms.
• Not engage in activities aimed at abusing the Service, including attempts to manipulate the AI system, overload the infrastructure, or gain unauthorized access.
• Not share your account with third parties.
• Not to circumvent message limits, subscription controls, invitation mechanisms, or other technical restrictions of the Service.

12. Data Ownership

You retain ownership of your personal data, chat content, and uploaded files. At any time you may:

• Export your data in a structured format (available in the app: Settings → Account).
• Delete your account along with all associated data (available in the app: Settings → Account).

13. Intellectual Property

All intellectual property rights in the Service, including the source code, visual design, logo, the name "Seldora," and user interface elements, belong to the operator. Use of the Service does not transfer any intellectual property rights to the user.

14. Email Communications

• The Service sends transactional emails necessary for the operation of your account, including: invitation notifications, trial and free period expiry reminders, subscription confirmations, payment receipts, and billing-related notices.
• You cannot opt out of transactional emails, as they are essential for the performance of the contract.
• The Service may also send occasional feedback or product update emails. You may unsubscribe from these at any time using the link provided in each email.
• We do not send marketing or promotional emails without your explicit consent.

15. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided on an "as is" basis, without any warranties, express or implied.
• The operator shall not be liable for direct, indirect, incidental, special, consequential, or moral damages arising from the use of or inability to use the Service.
• The operator shall not be liable for any actions or omissions by the user taken on the basis of AI-generated content.
• The operator shall not be liable for interruptions in Service availability, data loss, or technical issues arising from third-party infrastructure.
• The operator shall not be liable for any issues arising from the processing of payments by third-party payment processors, including Stripe. Any disputes related to payment processing should be directed to the respective payment processor.
• The operator shall not be liable for any loss of access or features resulting from the expiration of a free trial or promotional period.

16. Changes to Terms

The operator reserves the right to modify these Terms of Service at any time.

• Users will be notified of material changes at least 14 days in advance via email or an in-app notification.
• If you do not agree with the modified Terms, you have the right to cancel your subscription and delete your account before the changes take effect.
• Continued use of the Service after the effective date of the changes constitutes acceptance of the modified Terms.

17. Account Suspension and Termination

The operator reserves the right to suspend or terminate a user's account in the event of:

• Violation of these Terms of Service.
• Use of the Service in a manner inconsistent with applicable law.
• Activities that threaten the security or stability of the Service.

Non-payment: If a subscription payment fails and cannot be collected, the account will be downgraded to the Free Tier. Non-payment alone does not result in account deletion.

Abuse: In cases of severe or repeated abuse, the operator may permanently delete the user's account and all associated data.

You may delete your account at any time through the application settings.

18. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the Republic of Poland. Any disputes arising from the use of the Service shall be resolved by the competent courts of the Republic of Poland.

For consumers within the European Union, you may also use the EU Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr.

19. Contact

If you have questions about these Terms of Service, please contact us at: support@seldora.ai.